Privacy Policy

Introduction

Welcome to CBC SEVA PORTAL. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. We are committed to protecting your privacy and ensuring the security of your personal information.

By using our app, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect and process the following types of information:

• Personal Information: Name, email address, phone number, and other contact details you provide
• Usage Data: Information about how you use our app, including features accessed and time spent
• Device Information: Device type, operating system, unique device identifiers
• Communications: Messages you send through our support system

How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our service
• To improve user experience and app functionality
• To communicate with you about app updates and support
• To analyze usage patterns and optimize performance
• To comply with legal obligations
• To prevent fraud and ensure security

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in app operations
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In case of merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
• Secure data transmission protocols

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Withdrawal: Withdraw consent at any time

Third-Party Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

Children's Privacy

Our app is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last Updated" date below.

Your continued use of the app after changes constitutes acceptance of the updated policy.